Version 4.7
Please read the Terms and Conditions of Intern Abroad HQ carefully before submitting your application. By submitting your application, you certify that you agree to the following Terms and Conditions:
Definitions
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All prices referenced are in US dollars.
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All timing referred to in these terms and conditions is based on New Zealand standard time.
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‘Participant’ refers to the customer of Intern Abroad HQ who has applied for an internship.
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‘Independent local team’ refers to the local coordinator who facilitates the program placement in the participant’s chosen country.
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The ‘Intern Abroad HQ website’ refers to www.internhq.com.
Travel and Documentation
The participant is solely responsible for arranging and paying for their own travel to and from the program destination, as well as any local transport costs. It is also the responsibility of the participant to obtain and carry all necessary documentation such as visas and passports, when traveling abroad. While Intern Abroad HQ may provide advice and guidance to the participant in regards to the required travel documentation, Intern Abroad HQ is not responsible for the accuracy of its advice or providing or obtaining any supporting documents necessary for the participant’s travel needs, such as visas, medical certificates, or travel permits. Participants are responsible for ensuring their travel documents are up to date and valid for travel.
Insurance
Intern Abroad HQ does not provide the participant with insurance of any kind. Travel insurance is mandatory for each participant who is interning abroad, and the participant must purchase this prior to departing on the trip. The participant is solely responsible for evaluating and determining the type, extent and levels of any insurance coverage they need or desire for their planned participant travel period. This must cover their entire travel period.
Program Fees
Participation on an internship program requires full payment of the relevant program fee as set out on the Intern Abroad HQ website at the time when the participant submitted their application. Intern Abroad HQ reserves the right to revise program fees at any time and any fee revisions will be made public via the Intern Abroad HQ website. Program fee revisions will not apply to participants who have already paid their program fee deposit to Intern Abroad HQ, unless the participant makes a change to their program details after the program fee revisions have taken effect.
Payment of the deposit confirms a participant’s acceptance onto one of Intern Abroad HQ’s internship programs, subject to availability.
The remaining balance of the program fee must be paid:
- For internships abroad excluding England: Not less than sixty (60) calendar days prior to the internship start date
- For internships in England: Not less than one hundred and twenty (120) calendar days prior to the internship start date
- For remote internships: Within seven (7) calendar days after the participant has been notified that they have been assigned a placement.
Failure to pay the program fee in full by the deadline above can result in the participant’s placement being cancelled and the deposit payment forfeited.
A participant’s placement will not be confirmed until the program fee has been paid in full and availability has been verified by the Intern Abroad HQ Program Manager.
All deposit and program fee payments attract a 5% transaction fee to cover international banking fees and currency charges. International wire transfer payments attract a minimum fee of $75.
Program fees are not transferable to other persons.
Changes
Participants who are unable to commence their internship on the scheduled start date may change to a different program or start date, subject to availability and the following policies:
- For internships abroad excluding England: Changes may be made free of charge provided the request is processed by Intern Abroad HQ more than sixty (60) calendar days prior to the scheduled start date. No changes will be accepted less than sixty (60) days prior to the scheduled start date.
- For internships in England: Changes may be made free of charge provided the request is processed by IAHQ more than one hundred and twenty (120) calendar days prior to the scheduled start date. No changes will be accepted less than 120 days prior to the scheduled start date.
- For remote internships: Changes may be made free of charge before the program fee balance payment is made. No changes will be accepted after the program fee has been paid in full.
Participants who change onto a program with a higher program fee will be required to pay the difference. No refund will be paid if the new program fee is lower than the original program’s fee.
Refunds and Credits
Intern Abroad HQ’s program fees are designed to be fairly priced and transparent. Deposit payments cover the support provided by Intern Abroad HQ to participants in advance of their program’s start date and are non-refundable in all circumstances.
Requests for a refund or credit of any program fee balance payments must be made via email to the participant’s Intern Abroad HQ Program Manager, clearly detailing the reasons.
Refunds and credits will subject to the following policies for internships abroad excluding England:
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Refunds: Program fees, less the non-refundable deposit payment, may be refunded provided the request is processed by Intern Abroad HQ more than sixty (60) calendar days prior to the scheduled start date. Refunds are subject to a $200 cancellation fee to cover expenses already incurred by Intern Abroad HQ on behalf of the participant, plus any additional cancellation costs such as non-refundable accommodation bookings. No refunds will be provided less than sixty (60) days before the scheduled start date.
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Credits: All program fees paid including the deposit may be held as a credit in the participant’s name for twelve (12) months from the earliest program start date the participant has ever been registered for, provided the request is processed by Intern Abroad HQ more than sixty (60) calendar days prior to the scheduled start date. No credits will be provided less than sixty (60) days before the scheduled start date.
For internships in England:
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Refunds: Program fees, less the non-refundable deposit payment, may be refunded provided the request is processed by IAHQ more than one hundred and twenty (120) calendar days prior to the scheduled start date. Refunds are subject to a $200 cancellation fee to cover expenses already incurred by IAHQ on behalf of the participant, plus any additional cancellation costs such as non-refundable accommodation bookings. No refunds will be provided less than one hundred and twenty (120) days before the scheduled start date.
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Credits: All program fees paid including the deposit may be held as a credit in the participant’s name for twelve (12) months from the earliest program start date the participant has ever been registered for, provided the request is processed by IAHQ more than one hundred and twenty (120) calendar days prior to the scheduled start date. No credits will be provided less than one hundred and twenty (120) days before the scheduled start date.
For remote internships:
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Refunds: No refunds will be provided.
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Credits: Deposit payments only can be held as a credit in the participant’s name for twelve (12) months from the earliest program start date the participant has ever been registered for, provided the request is processed by IAHQ before the final program fee payment is made.
When a participant’s refund or credit request has been received by Intern Abroad HQ, they will be notified via email. If no notification is received within three working days, the assumption should be made that the request has not been received and the participant is advised to contact the relevant Intern Abroad HQ Program Manager again.
No refunds will be paid to any participant who has been provided with a participation verification letter for the purpose of fundraising, requesting a visa, or obtaining an academic credit.
All Intern Abroad HQ fees are priced in US Dollars (USD). Where a participant elects to make payment in a different currency, the conversion rate applied on payments and any eligible refunds will be based on the exchange rate charged by our payment provider at the time the payment or refund is processed. Therefore, in situations where the original payment is fully or partially refunded, the actual amount refunded may be less than the original payment amount. Refunds will not exceed the original amount paid.
Payments made using a credit can only be refunded as a credit (where eligible). No cash refunds will be made for payments made with a credit.
Program Cancellation
Should a participant be registered on a program that is subsequently closed, withdrawn, or otherwise made unavailable by Intern Abroad HQ prior to their scheduled start date, the participant may elect to:
- Change to a different program free of charge, subject to availability. Payment of any incremental fee is required, should the new program’s fee be higher than the original program’s fee. No refund will be paid if the new fee is lower than the original fee.
- Retain the full value of all fees paid as a credit in their name for up to twelve (12) months from the earliest registered program start date.
- Accept a refund, subject to the refund policies outlined above.
No compensation will be given for any other costs incurred by the participant in relation to the program, such as flights.
Payments for add-ons and international transaction fees are non-refundable in all circumstances.
Internship Quality
If the participant is dissatisfied with the proposed internship placement or supervisor prior to their scheduled program start date, Intern Abroad HQ will attempt to resolve the participant’s concerns, which may include, at Intern Abroad HQ’s discretion, transferring the participant onto a different placement or program at the same destination.
If the participant is dissatisfied by the quality of the internship program or the support provided to them by Intern Abroad HQ, the local coordinator, or their supervisor after they have commenced their program:
- The participant must first explain the reasons for their dissatisfaction to their supervisor and local coordinator, who will attempt to resolve the participant’s concerns and inform Intern Abroad HQ of the complaint.
- If the participant’s dissatisfaction has not been resolved within one week of the complaint being made, Intern Abroad HQ at its discretion will transfer the participant to a different supervisor at the same organization, or if that is not possible onto a different placement in the same destination, for the remainder of the scheduled program duration.
Personal Risks
The participant acknowledges and accepts the responsibilities and risks associated with their choice to travel to, temporarily reside in, and provide participant services in a foreign country. Such travel and participant work can be hazardous and involves a certain degree of risk, inherently dangerous activities and personal perils to the participant, both foreseen and unforeseen, all of which are fully accepted by and solely assumed by the participant. Therefore, Intern Abroad HQ, including any and all of its employees, managers, directors, shareholders, host families and independent local teams, is not liable to the maximum extent of the law, for any loss or harm the participant or associates may suffer, including but not limited to loss caused directly or indirectly by:
- Personal injury;
- Emotional injury;
- Death;
- Illness, disease or pandemic;
- Damage to or loss of property;
- Natural disasters;
- Hostage situations; or
- War or terrorism.
Non-discrimination
Intern Abroad HQ strictly adheres to a non-discrimination policy of not denying any person access to, or participation in or the benefits of, or be discriminated against in any service, program, course or facility on the basis of race, color, creed, religion, age, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, pregnancy, marital or parental status, physical condition or developmental disability. Participants will only be advised against participating in an internship program if it poses a risk to their safety as a result of local cultural attitudes or if the physical environment and/or program activities are not suitable for the participant based on the information they have provided to us.
The participant agrees to abide by this non-discrimination policy and accepts that any evidence of discrimination by the participant in any form will result in instant dismissal from the program with no refund.
Indemnity
The participant agrees to indemnify and hold harmless Intern Abroad HQ and the independent local team from any and all liability arising directly or indirectly out of, or in connection with, the participant’s travel, temporary residence in their chosen destination, and the undertaking of the program or tourism activities.
Limitation of Liability
Despite anything else in this agreement, our liability in connection with this agreement, whether in contract, negligence, statute or otherwise, is limited in all respects to the total amount of Fees paid by the participant to us under this agreement for the specific program on which the loss or damage was suffered. We are not liable for any Consequential Loss whether caused by our breach of contract, negligence, breach of any statutory duty or otherwise, suffered by the participant in connection with this agreement.
Drug and Alcohol Use
The participant must abide by the rules put in place by the independent local team, participant placement institution, and the host family in regards to alcohol consumption. Drug use (unless prescribed by a doctor) is strictly prohibited and will result in instant dismissal from the program with no refund.
Child and Vulnerable Adult Protection Policy
All participants must pass a background check prior to participation on an IAHQ program. Each participant must read and adhere to the Intern Abroad HQ Child and Vulnerable Adult Protection Principles, and Code of Conduct documents. Participants must understand and agree to follow all procedures contained within these policies. If at any time the participant fails to follow the guidelines set out in these policies, they understand that their internship program may be terminated by IAHQ or the independent local team and further appropriate action will be taken, with no entitlement to any refund.
Privacy Policy
Intern Abroad HQ and the participant agree to the conditions laid out in the Privacy Policy.
Photographs and Videos
Any photographs, images or videos provided to Intern Abroad HQ by the participant before, during or after their Intern Abroad HQ internship program will be deemed to have been provided with a non-exclusive licence and consent for Intern Abroad HQ to edit and use these photographs, images or videos for the purpose of marketing and promoting its internship programs online and in printed materials in perpetuity without entitlement to any payment or royalty.
Miscellaneous
Intern Abroad HQ provides a service connecting participants to the independent local team. You agree that Intern Abroad HQ is not liable for any actions or omissions of the independent local team.
The participant agrees to comply with the independent local team’s code of conduct and waiver. Intern Abroad HQ and the independent local team reserves the right to dismiss a participant from the program at any time without refund, in the event that these Terms and Conditions, or the local team’s code of conduct are breached.
In the event of a suspected or potential outbreak of any infectious disease on the internship program, among close contacts, or in locations recently attended by the participant then the participant agrees to undertake any testing required at their own cost. Should the participant refuse to undertake such testing, the Independent Local Team is entitled to dismiss the participant from the program and remove them from their accommodation at any time without refund, and put in place other measures to protect the health of other participants and the local community.
Intern Abroad HQ reserves the right to notify the emergency contact appointed by the participant in the event that the participant is dismissed from the program and in other circumstances deemed appropriate by Intern Abroad HQ.
Intern Abroad HQ reserves the right to use feedback and images provided or shared by participants for marketing and promotion purposes.
To the full extent permissible at law, all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties and guarantees, are excluded. Notwithstanding anything else contained in any agreement, the liability of Intern Abroad HQ to the participant shall not in aggregate exceed the amount of the program fee paid by the participant.
This website is presented solely for the purpose of promoting Intern Abroad HQ services and those of the independent local teams. This site is controlled and operated by Intern Abroad HQ from its offices in New Zealand. Intern Abroad HQ makes no representation that materials in the site are appropriate or available for use in other locations.
Those who choose to access this site from other locations do so on their own initiative and are responsible to the extent local law is applicable.
Intern Abroad HQ does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this site or the result of their use.
Intern Abroad HQ reserves the right to change these Terms and Conditions or the services it offers from time to time without notice.
Intern Abroad HQ reserves the right to refuse acceptance to any application.
The participant certifies that all information provided to Intern Abroad HQ relating to their personal background, qualifications, experience, medical history, and current state of health is accurate and truthful, and that no information relating to the aforementioned areas is withheld. Intern Abroad HQ and the independent local team reserve the right to remove a participant from their program, without refund or compensation, if it becomes apparent that untruthful or inaccurate information is submitted in their application form or provided through communications with Intern Abroad HQ staff, or if relevant information is withheld, or for any other reason by giving notice to the participant.
Force Majeure
Intern Abroad HQ has no liability for any lack of performance, unavailability or failure of the services or its website, or for any failure of Intern Abroad HQ to comply with these Terms and Conditions, where the same arises from any cause reasonably beyond the control of Intern Abroad HQ.
Governing Law
These Terms and Conditions and the service provided pursuant to these Terms and conditions will be governed by the laws of New Zealand and the parties submit to the non-exclusive jurisdiction of the New Zealand Courts.
